The case study records more than a 10% improvement in resource efficiency from faster job allocation.
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Empower Energy
Customer case study · Renewable Energy · Fleet Operations
Using live fleet visibility to get engineers to customers faster
Empower Energy combined vehicle cameras, telematics and Foretrack Connect to move from phone-based vehicle location checks to real-time fleet intelligence and faster job allocation.
Empower Energy>10%Resource-efficiency improvement
20Telematics camera systems
LowerVehicle insurance premiums
01 · The challenge
What had to change.
Empower Energy needed to address the operational issues below.
01
Limited real-time understanding of where engineers and vehicles were
02
Customer-service teams relying on calls to locate the nearest engineer
03
Need for stronger evidence around vehicle incidents and disputes
04
Desire to use fleet data for better resource allocation
02 · The Foresolutions fix
Designed around the operation.
Foresolutions designed the deployment around Empower Energy’s workflow, combining the required hardware, software and implementation support.
01
Deployed 20 advanced telematics camera systems with dual-camera capability
02
Integrated live vehicle data into Foretrack Connect
03
Created six user profiles with pre-built reports for analytics and reporting
04
Enabled postcode-based searches to locate the nearest engineer quickly
03 · Technology deployed
The technology behind the outcome.
The project used the following technology as part of the deployed solution.
Dual-camera vehicle telematics
Foresolutions Hero Dashcam
Foretrack Connect
Multi-network SIM connectivity
Pre-built fleet reports
04 · Customer outcome
What the customer gained.
Empower Energy gained the following operational improvements from the deployment.
✓
More than 10% improvement in resource efficiency from faster job allocation
✓
Real-time visibility of fleet performance and vehicle location
✓
Lower insurance premiums and stronger evidence for claims
✓
Improved service efficiency and customer response
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Case study: Empower Energy · Renewable Energy · Fleet Operations
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What this project demonstrates
Video telematics becomes more valuable when location data improves dispatch as well as incident evidence.
Empower Energy combined 20 telematics camera systems with Foretrack Connect to give service teams live vehicle visibility and a faster way to identify the nearest engineer.
Camera footage and telematics provide additional context for incidents and have supported insurance discussions.
Postcode-based vehicle searches help customer-service teams locate the nearest available engineer without repeated phone calls.