Hospitals & NHS estates
Guide patients, visitors and staff from entrances and car parks to clinics, wards, departments and facilities while supporting accessible routes and estate changes.
Digital wayfinding for complex venues
One digital map. Every journey clearer.
Help patients, passengers, shoppers, visitors and staff find the right destination across hospitals, airports, museums, shopping centres, campuses, visitor attractions and other complex estates.
Web journey planningInteractive kiosksMobile navigationMulti-floor routesAccessible journey design
Before arrivalPlan the journey online
At the entranceSearch and navigate from a kiosk
On the moveContinue guidance on mobile
Behind the scenesKeep destinations and routes current
Built for complex places
Different venues. The same navigation problem.
Wayfinding becomes valuable wherever people arrive unfamiliar with the environment, destinations change, buildings span multiple floors or staff repeatedly have to give directions.
Airports & transport hubs
Help passengers move through terminals, check-in areas, gates, services and connecting spaces with clearer multi-stage journeys.
Shopping centres & mixed-use estates
Make stores, amenities, parking, dining and services easier to discover across large or multi-level destinations.
Museums & visitor attractions
Guide visitors between galleries, exhibits, facilities and points of interest without forcing every journey into a fixed linear route.
Campuses & universities
Help students, visitors and contractors navigate buildings, lecture spaces, services and changing campus environments.
Events, arenas & complex public spaces
Support high visitor volumes with clear routes to entrances, seating zones, facilities, concessions and help points.
One map, multiple touchpoints
Let the journey start wherever the visitor starts.
A strong wayfinding design keeps the underlying destinations and route logic consistent while presenting the right experience on each touchpoint.
Website and pre-arrival planningHelp people understand where they are going before they reach the venue.
Interactive kiosksProvide self-service search and directions at entrances and major decision points.
Mobile and QR hand-offLet visitors continue the route on their own device when the journey moves beyond the kiosk.
Embedded digital experiencesBring venue maps and directions into an existing digital service where the project requires it.
What the solution needs to do
Navigation is more than drawing a line on a map.
The useful part is the maintained digital model behind the route: destinations, floors, entrances, lifts, stairs, restrictions and the touchpoints people use to ask for directions.
Help users find departments, gates, stores, rooms, services or points of interest by the names they actually recognise.
Build routes through lifts, stairs, corridors, entrances and decision points across complex buildings.
Plan different journey options around relevant access requirements and mapped route constraints.
Use one maintained venue model across web, kiosk and mobile experiences instead of separate disconnected maps.
Keep destinations and route logic current when departments, access points or operational conditions change.
Define who maintains destinations, approves changes and keeps the digital experience accurate after launch.
Healthcare proof
Hospital wayfinding is part of the same solution — not a separate product.
Our work with Darent Valley Hospital demonstrates how digital wayfinding can support patients, visitors and staff across a complex healthcare estate. Healthcare is now treated as a key sector use case within the main Foresolutions Wayfinding solution.
How we deliver it
Start with the journeys people struggle with.
Technology comes after the operational design. The first job is to understand where people arrive, where they hesitate and how the venue changes over time.
Survey
Map entrances, destinations, floors, decision points, accessibility needs and problem journeys.
Digitise
Create the maintained venue model and destination structure that all wayfinding touchpoints can use.
Design
Define route logic, user journeys and the right mix of web, kiosk, mobile or integrated experiences.
Deploy
Roll out the experience in the places where visitors and staff actually need guidance.
Maintain
Keep destinations, routes and venue information current as the estate changes.
Quick answers
Questions buyers usually ask first.
We shape the scope around the venue, user journeys, accessibility requirements and the digital touchpoints already in place.
Does digital wayfinding require an app?
No. The experience can be delivered through a website, QR-led mobile journey or kiosk, with app integration used only where it adds value.
Can it work across multiple floors?
Yes. Route logic can account for floors, lifts, stairs, entrances and mapped decision points across a complex building.
Can it support healthcare accessibility needs?
Yes. Healthcare and other public environments can be designed around accessible entrances, lifts and other relevant route constraints.
Is this only for hospitals?
No. The same wayfinding approach can support airports, shopping centres, museums, campuses, arenas, mixed-use developments and other complex venues.
Best next step
Show us where people currently get lost.
Bring the venue, a few difficult journeys and the destinations that generate the most questions. We will turn that into a practical wayfinding scope.
Digital wayfinding
Wayfinding works best when the map reflects the real visitor journey.
Digital wayfinding should be designed around entrances, destinations, accessibility, temporary route changes and the language people actually use to describe the estate. The user experience matters as much as the underlying indoor-location technology.
Destination model
Rooms, departments, entrances, lifts and landmarks need consistent naming and hierarchy.
Accessible routes
Route design should account for lifts, stairs, restricted areas and other practical accessibility requirements.
Operational change
Hospitals and large estates change over time, so route and destination content must be manageable after launch.