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We conduct an annual customer experience survey using a third party, independent research specialist to help us understand how our customers rate the quality of our service and proposition.
How does it work?
1) We ask customers, new and established, how they rate our service, why they chose us and crucially whether or not they'd recommend us to a friend or colleague.
Out of 117 customers who completed the insights survey, an overwhelming 68% rated us 9 or 10, 25% 7 or 8 and just 7% with a score of 6 or lower. That gives us an overall customer Net Promotor Score (NPS) of +61 on a scale of -100 to +100. This score puts us on average 20 points higher than other providers in our sector*.
* Based on Satmetrix 2021 data
“Pricing and quality product is there, but this is not as important to me as the support and after care. Foresolutions are easy to get hold of and they come back to us quickly. This is massively important to us as we are so busy.”
Guest Express Transport
“The package as a whole gave us exactly what we were looking for”.
“Knowing that I can speak to someone I know when I need to is really important.
“Good product and a good price. It is easy to stay with Foresolutions as things run well.”
Scotia Radio Services
“We stay with Foresolutions because of the relationship and quality of workmanship. Matt knows exactly what we need, which saves us time”
Hampshire Fire & Rescue Service
“The service that I get from Foresolutions is excellent”.
Mid Suffolk District Council