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Alerts notify you when important events occur, such as a vehicle entering or leaving a location, or a panic button being pressed. Our alerting system is incredibly powerful and able to support a wide range of business processes; recording the event occurring, sending notifications to the appropriate people, and ensuring that someone takes action if appropriate.
Trigger alerts are useful when action needs to be taken quickly because they activate as soon as the information arrives in from the device. Typical examples are when a vehicle enters or leaves a geofenced area, or a temperature rises too high, or a sensor trips. You can configure as many alerts as you need examining any data the device transmits.
Check alerts detect things that are out of the ordinary by checking information either every hour, or at a specific time of the day. This type of alert is useful if the time of the day or week is an important factor. For example, a geofence check alert can notify you if a vehicle isn't back at the depot at a specific time.
When an alert occurs you may want someone to acknowledge they are taking action or simply that they are aware the alert has occurred. The system fully supports acknowledgement of all types of alert. But this isn't compulsory, so if it's not something you need, it doesn't get in the way.
You can monitor current and unacknowledged alerts in real-time on the website for a single device or for all devices in your organisation. Notifications can also be sent out automatically when an alert occurs.
These notifications can be:
SMS text messages
Voice messages (to landline or mobile telephones)
Directly into existing call centre software systems.
Notifications can be sent when an alert first occurs, when it clears, or when it’s acknowledged by someone. You can control the message text for each alert so that it’s easy to understand. Intelligent placeholders automatically insert relevant information such as the current location. A historical record is kept for each alert and this information can be exported from the system for management reporting.
Escalation notifications can be automatically sent out if alerts don’t clear within a given time or if they haven’t been acknowledged by anyone. For example, you may only want to be notified if a temperature remains high for a prolonged period of time, rather than immediately a door is opened.
To help you really make the most of the alerting mechanism we explain what each alert will do in simple to understand terms so you can be confident they will do what you expect. The fictional example below shows that John Smith will be e-mailed every time the vehicle starts a trip. If John doesn’t acknowledge that he’s seen the alert within 15 minutes his manager, Ann Jones, will receive a text message.
You can send e-mails or SMS messages to anyone who needs to be notified. They don’t have to be users of the system. You can also turn off notifications temporarily, so they don’t go to people if they’re away on holiday.
Manage alerts across different devices quickly and easily by cloning the configuration from one device to another. Choose which alerts you want to clone and who should receive the notifications.