Current Vacancies

We are a growing team of people passionate about enabling technology to better connect businesses with their employees and customers. Come and Join our expanding team deploying some of the latest communications, tracking and IoT solutions and enjoy a fun, interactive working environment, opportunities to progress, great support, pension and holiday. 

 

Technical Customer Services Agent x2

 

ROLE OVERVIEW: 

You will be working within the customer services team to support Foresolutions customers. The role is primarily customer support with order set up, delivery and 1st line technical support for our IoT, tracking and communications technology. However, you will also be required to work with the operations team on deliveries of the solutions to the customers.

 KEY RESPONSIBILITIES: 

  • 1st Line Technical support for our Business Comms, IoT & Asset & Vehicle Tracking Solutions
  • Answering Incoming Calls
  • Pick, Pack, & Dispatch Orders
  • Complete and manage tickets & tasks on our HubSpot CRM
  • Manage Customer Warranty & Repairs
  • Process Sales Orders and Raise PO’s to suppliers
  • Booking in of new stock
  • Calling customers to advise of new orders being dispatched
  • Arranging engineering work both in house and for 3rd party suppliers
  • Stock Control, Cycle Counts and re-ordering

 

REQUIREMENTS – SKILLS & EXPERIENCE: 

  • Communicating and resolving customers support requirements
  • Articulate and excellent telephone manner
  • Ability to manage customer and colleague expectations
  • Keen eye for attention to detail
  • Hold excellent organisational skills
  • Excellent Customer liaison skills
  • ICT literate with Microsoft Office
  • Hold excellent communication and interpersonal skills – both written and oral
  • Excellent Team Working Skills
  • Organisational ability and time management skills
  • Have the ability to be a self-starter
  • Objectives and Task Driven
  • Ability to manage internal and external expectations
  • Ability to work on multiple projects to challenging deadlines
  • Ability to respond quickly to changing priorities
  • Ability to keep calm under pressure
  • Ability to make informed decisions

Salary: £16-28k depending on experience. Apprenticeship opportunities.

 

Solutions Engineer

 

ROLE OVERVIEW:

You will be working on the technical specification, design, and implementation of technology solutions for Foresolutions customers. The role is primarily a technical operations role that will require technical design and customer support experience of IoT, tracking and communications technology. However, you will also be required to work on pre-sales activities with the sales team to understand customer requirements and identify and specify potential solutions that can be effectively delivered. 

KEY RESPONSIBILITIES: 

  • Technical specification, design and implementation of customer solutions including:
    • IoT sensor hardware, network connectivity, edge gateways and cloud platforms.
    • Vehicle and asset tracking solutions.
    • Business Communications solutions including critical comms and POC.
  • In-house technical expert on IoT sensor hardware, gateways networks and cloud platforms.
  • Visits to customer locations to carry out surveys, implementation and support as required.
  • Create and maintain technical documentation for internal teams, partners, and customers.
  • Dealing with incoming technical support calls, e-mails, and tickets. Responding to them in line with SLA’s or assigning them to the relevant team member.
  • Supporting sales teams as the pre-sales technical expert including:
    • Understanding customer requirements and identifying potential solutions.
    • Attending sales meetings in person and virtually to answer technical questions and present solutions.
    • Creating suitable diagrams and documentation to input into sales proposals for customers.
  • Working with the Foresolutions CTO and s/w development team to identify, test and evaluate technical products and services.

REQUIREMENTS – SKILLS & EXPERIENCE: 

  • Experience testing, configuring, and installing IoT networking hardware or gateways
  • Knowledge of communication networks and protocols such as IP, LTE, BLE, LoraWAN, Sigfox.
  • Knowledge of wireless and fixed IP networking systems.
  • Hands on experience with cloud configuration, in particular with Microsoft Azure.
  • Appreciation of vehicle and asset tracking devices and systems.
  • Knowledge and experience with business communication systems in particular push to talk over cellular (POC).
  • Excellent written and verbal communication, listening, negotiation and presentation skills.
  • Be able to understand customer requirements and translate into tangible solutions and services
  • High work ethic, and appetite for continuous learning.
  • Positive, energetic individual with a can-do attitude.
  • Team player with the ability to work on their own initiative.
  • Able to manage customer and colleague expectations
  • Can work on multiple projects to challenging deadlines
  • Respond quickly to changing priorities
  • Develop and work within core business process and internal systems

Salary: £45-60k depending on experience. 

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Growth 300x250

Fast Growing

Ambitious, growing business with a hands on approach to developing solutions from the ground up

Ambition 300x250

Ambitious

Join our hard working team of talented individuals who strive for excellence across all areas
People benefits 300x250

People-centric

Fantastic flexible working arrangements available and company benefits package